Paid products may include memberships, packs, virtual currency bonuses, and other digital gameplay benefits. These items are in-service virtual content only, not transferable, and not redeemable outside the Service.

MP, memberships, vouchers, and other digital items exist solely within the Service, have no real-world monetary value, cannot be exchanged for real currency, and represent only a limited license to use them within the Service.

Payments are processed by third-party providers (for example Stripe and/or Paddle). Elevenfold does not store full payment card details.

For orders processed through Paddle, Paddle.com is the merchant of record for the transaction and handles checkout, payment collection, receipts, and refund execution.

All purchases are confirmed server-side after payment verification. Digital content or benefits are granted only after successful payment confirmation by the payment provider.

Memberships can be recurring and renew automatically unless canceled before renewal. You can manage/cancel subscriptions through provider management flows available in the Service.

Unless explicitly stated otherwise for a specific plan action, cancellation generally applies at period end and benefits continue until that period ends.

Membership intro/trial and bonus mechanics are described in the in-app Office flow and can differ between first-time subscriptions, re-subscriptions, and in-place upgrades.

Current public pricing and plan descriptions are published on the Pricing and Plans page. Checkout totals may display localized tax-inclusive pricing depending on jurisdiction and provider setup. Future price changes apply only to future purchases or renewals.

Digital content is typically delivered shortly after successful payment confirmation (for example membership activation or MP grant). Delivery may be delayed in rare cases due to webhook, provider, or infrastructure delays.

If delivery fails due to technical error, contact support@elevenfold-legacy.com.

Refund requests for one-time purchases must be submitted within 14 days of the transaction date.

Refund requests for subscriptions must be submitted within 14 days of the charge date for the relevant billing period, including the most recent renewal.

Refund requests can be sent to support@elevenfold-legacy.com. For orders processed through Paddle, buyers may also use Paddle buyer support flows.

When a refund is granted, related digital entitlements, MP, memberships, vouchers, packs, or other paid benefits may be removed or reversed from the affected account.

Nothing in this policy limits mandatory statutory consumer rights.

To protect the Service, purchases may be limited, reversed, or blocked in cases of suspected fraud, abusive refund/chargeback behavior, or Terms violations.

Accounts involved in payment abuse may be restricted, and unfairly obtained digital benefits may be removed or reversed.

This policy may be updated for legal, technical, or product reasons. Significant changes may be announced in the Service.

Billing and payment questions: support@elevenfold-legacy.com